Job Title: Help Desk Support
Department: Administration
JOB PURPOSE:
Under the direction of Administration, support the overall mission of the library by maintaining the electronic information and technology within the library.
Essential Job Duties:
1. Manage daily needs of the network system and end-user support.
2. Implement daily, weekly, and monthly maintenance plans.
3. Manage and maintain workstation and end-user equipment.
4. Review, respond to, and resolve work tickets appropriately and on time.
5. Train staff on network procedures as needed.
6. Communicate, instruct, and train all levels of staff on fundamental IT functions.
7. Assist with managing and maintaining a hardware and software inventory.
8. Assist with maintaining computer statistics and all information needed for monthly reports.
9. Maintain up-to-date skills by attending staff meetings.
10. Communicate and coordinate with internal departments and vendors for problem-solving with tickets.
11. Order departmental supplies as needed.
12. Handle special network projects as needed.
14. Serve on planning committees and outreach activities as requested.
15. Practice continual learning to update skills.
16. Perform other duties as assigned.
Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:
1. Working knowledge of current computer equipment, software, network operating systems, and Internet.
2. Effective problem-solving ability with internal customers and vendors.
3. Aptitude for working independently with significant attention to detail.
4. Ability to effectively collaborate with management and staff.
Competencies - To perform the job successfully, an individual must demonstrate the following competencies:
1. Working knowledge of Microsoft Office software.
2. Ability to learn internal ILS and external software as needed.
3. Ability to disassemble, move, and set up the components of a desktop computer.
4. Ability to follow instructions, work independently, and effectively respond to management direction.
5. Flexibility to adjust work schedules as needed.
Supported Hardware/Software:
• Microsoft Windows Server 2008R2 or higher
• Microsoft Windows 7 or higher
• Mac OSX or higher
• Office 2016 or higher
• Dell Desktops
• HP Printers
Education and/or Other Requirements:
• A minimum of 2 years of relevant work experience within the computer field.
• Higher education or certifications obtained within the Information Technology field preferred.
• A combination of relevant work experience and education may be considered.
• Ability to travel locally.
Physical Requirements:
1. Frequently required to see, walk, sit, bend, stoop, kneel, crouch, stand, talk and hear.
2. Physical dexterity to reach shelves of various heights, move or install computer equipment and lift heavy containers (up to 40 pounds) during a work shift.
3. Ability to read, write and communicate fluently in English.
4. Dexterity to perform data entry on a computer, lap top, iPad or other electronic device.
5. Visual acuity sufficient to read print in 8 point font.
Note:
This job description describes a general category of jobs. In order to meet the needs of the Barrington Area Library or its departments, employees may be assigned other duties, in addition to or in lieu of those described above, and any duties are subject to change at any time.
The Barrington Area Library is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Library will review a reasonable request for accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Interested? Send a PDF application, cover letter and resume to resume@balibrary.org to be considered.