Job Title: Digital Services Specialist
Department: Administration

Under the direction of the Digital Services Manager, support the overall mission of the library by effectively providing library services, relevant to the department, to customers and the community.

Essential Job Duties:
1. Develop and present programs using MakerLab and Studio equipment for internal and external customers within the scope of the position.
2. Provide technical guidance on a variety of applications, software, and equipment such as 3D printers, CNC machine, laser cutter, and vinyl cutting machine with customers.
3. Troubleshoot equipment within the Digital Services spaces.
4. Schedule and facilitate 1:1 appointments with customers.
5. Monitor and send jobs from the 3D print queue.
6. Resolve technology questions related to e-books, digital media production and personal devices within the scope of the position.
7. Evaluate and suggest technology offerings and make appropriate recommendations for continual enhancements.
8. Participate in outreach events where Digital Services are needed.
9. Ensure all policies and procedures of the Barrington Area Library are adhered to.
10. Maintain expertise by participating in professional development opportunities.
11. Serve on planning committees and attend library meetings as requested. 12. Perform other duties as assigned.

To perform the job successfully, an individual must demonstrate the following competencies:
• Enhance the customer’s experience through exceptional service.
• Facilitate and carry out projects and programs successfully.
• Perform work with high autonomy and excellent judgement.
• Remain current with technology and forecast upcoming trends relevant to the department.
• Ability to collaborate effectively with internal and external customers.
• Demonstrate flexibility to work various shifts to accommodate the needs of the position.
• Demonstrate basic knowledge of digital content platforms such as OverDrive and Hoopla. With training, proficiency is expected within the initial employment period.
• Demonstrate basic knowledge of Adobe Creative Cloud and iLife suite. With training, proficiency is expected within the initial employment period.

Education and/or Other Requirements:
• High school diploma or equivalent is required.
• Familiarity with makerspace technology.
• Ability to travel locally is required.
• Work experience in a public service industry is preferred.
• Experience in developing and facilitating age-appropriate instructional programs is preferred.

Physical Requirements:
• Regularly required to see, stand, walk, sit, talk, and hear.
• Regularly required to bend, stoop, kneel, or crouch to utilize department-specific equipment.
• Physical dexterity involving frequent computer use throughout work shift.
• Occasionally lift equipment up to 25 lbs. as needed to perform job tasks.
• Ability to read, write, and communicate fluently in English.

This job description describes a general category of jobs. In order to meet the needs of the Barrington Area Library or its departments, employees may be assigned other duties, in addition to or in lieu of those described above, and any duties are subject to change at any time.

The Barrington Area Library is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Library will review any reasonable request for accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

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